This Privacy Policy explains how TLC Homes ("we", "us", or "our") collects, uses, shares, and protects personal data when you use our tenant-management mobile application and web services (the "Service"). Our Service enables an admin to create tenants, assign tasks, landlords to list rooms, employees to occupy rooms, and for tenants and employees to make payments.
1. Information We Collect
We collect information to provide and improve the Service. Types of information we collect include:
- Account Data: name, email address, phone number, company/organization name, role (admin, landlord, tenant, employee).
- Profile & Tenant Data: tenant records, apartment/room assignments, lease or task-related notes, documents you upload (IDs, lease agreements).
- Task & Usage Data: tasks created/assigned/completed, timestamps, status updates, and activity logs.
- Payment & Billing Data: payment amounts, invoices, transaction IDs — note we do not store full payment card details (see Payments section).
- Device & Technical Data: device type, operating system (Android/iOS), app version, IP address, and crash logs.
- Location Data: optional approximate location if you grant permission (used only for features that require location).
2. How We Use Your Information
We use data to operate, maintain, and provide the Service, including to:
- Create and manage user accounts, tenants, landlords, rooms, and tasks.
- Process and record payments and billing information.
- Send notifications, reminders, and important service messages.
- Detect and prevent fraud, abuse, and security incidents.
- Improve the Service, perform analytics, and fix bugs.
3. Sharing and Disclosure
We may share personal information in the following circumstances:
- Within the Service: Admins and landlords can view tenant and room assignment information as necessary to manage properties and tasks.
- Service Providers: third-party vendors who perform services for us (payment processors, hosting providers, analytics) under contract and only to the extent necessary to provide their services.
- Legal Requirements: when required by law, to respond to legal process, or to protect rights and safety.
- Business Transfers: in connection with a merger, sale, or acquisition — we will notify affected users where required by law.
We will never sell your personal data for advertising purposes.
4. Payment Processing
Payments are processed using trusted third-party payment processors. We do not store sensitive card numbers or CVV codes on our servers. We collect only the data necessary to complete and reconcile transactions (transaction IDs, amounts, timestamps) and adhere to applicable financial and payment regulations.
5. Security
We implement reasonable administrative, technical, and physical safeguards to protect data. These include encrypted communications (HTTPS), access controls, and routine security assessments. However, no system is completely secure — if a breach occurs we will follow applicable notification laws and notify affected users when required.
6. Data Retention
We retain personal information as long as necessary to provide the Service, meet legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed we will securely delete or anonymize it.
7. Cookies and Similar Technologies
We use cookies and similar technologies on our web portal to provide basic functionality and analytics. You can control cookie preferences through your browser settings. Disabling certain cookies may impact your ability to use some features.
8. Third-Party Services & Links
Our Service may contain links to third-party sites and services (for example, payment gateways or map providers). This Privacy Policy does not apply to those third parties — please consult their privacy policies before sharing information.
9. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal data, such as:
- Access: request a copy of the personal data we hold about you.
- Correction: request correction of inaccurate or incomplete data.
- Deletion: request deletion of your account and personal data (subject to legal retention requirements).
- Objection or Restriction: object to or request restriction of certain processing.
To exercise these rights, contact us at the address below. We may ask to verify your identity before responding.
10. Children
Our Service is not intended for children under 16. We do not knowingly collect personal data from children under 16—if you believe a child has provided information, contact us to request deletion.
11. International Transfers
We are headquartered in [Country]. Personal data may be processed in servers located in other countries. When transferring data internationally, we take steps to ensure appropriate safeguards are in place.
12. Changes to this Policy
We may update this Privacy Policy from time to time. If changes are material, we will post a prominent notice in the app or via email where required. The "Effective Date" at the top indicates when the policy was last updated.
13. Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, contact:
TLC Homes
Email:
[email protected]
Address: 123 Business Ave, Your City, Your Country
This document is a template for a privacy policy tailored to a tenant-management application. It is provided for informational purposes and does not constitute legal advice. You should consult legal counsel to ensure compliance with applicable laws (for example GDPR, CCPA, or local privacy regulations).